Returns

    We will refund or exchange products within 100 days of date of shipment from us.

    To return your product, please contact us at orders@beonhome.com with your order number to request a prepaid return label. Please return your item in the original packaging and in the same condition that you received it. To complete your return, we may require a receipt or proof of purchase such as the email confirmation you received from us.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will approve all returns that are returned within 100 days in the original packaging and in the same condition that you received it. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your credit card account or PayPal account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at orders@beonhome.com.

    Exchanges

    We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@beonhome.com and send your item to: 125 Cambridge Park Drive, Suite 301 Cambridge Massachusetts US 02140.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.

    Shipping

    To return your product, you should mail your product to: 125 Cambridge Park Drive, Suite 301 Cambridge Massachusetts US 02140

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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